1. Who We Are
103 General Smith LLC operates the Harbor Shuttle, a complimentary golf cart transportation service in Sackets Harbor, New York. This policy explains how we collect, use, and protect information when you use our ride request service at shuttle.sacketshotels.com.
2. Information We Collect
When you request a ride, we collect:
- Your mobile phone number
- Your pickup and drop-off locations (named stop or map pin coordinates)
- Party size
- Date and time of your request
We do not collect your name, email address, payment information, or any account credentials.
3. How We Use Your Information
Your information is used solely to:
- Fulfill your ride request and coordinate with our driver
- Send you SMS notifications about your ride status via Twilio
- Operate and improve the shuttle service
We do not use your information for marketing, advertising, or any purpose unrelated to your ride.
4. SMS Messaging
By submitting a ride request and providing your phone number, you consent to receive transactional SMS messages from Harbor Shuttle (sent via Twilio) regarding your ride. Standard message and data rates may apply. These messages are limited to ride confirmations, driver status updates, and a post-ride thank-you. You will not receive promotional messages.
5. Data Sharing
We do not sell, rent, or share your personal information with third parties, except:
- Twilio, Inc. — our SMS delivery provider, solely to send ride-related text messages
- As required by law or to protect the safety of our guests and staff
6. Data Retention
Ride request records (phone number, pickup/dropoff, party size, timestamps) are retained for up to 90 days for operational purposes and then deleted.
7. Your Rights
You may request deletion of your data at any time by contacting us at shuttle@sacketshotels.com. We will respond within 30 days.
8. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect information from children.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted at the same URL with a new effective date.
10. Contact
103 General Smith LLC
Sackets Harbor, New York
Email: shuttle@sacketshotels.com